AfterShip Returns – automated return, exchange, and refund management for WooCommerce

Description

AfterShip Returns is a returns automation solution that delivers a positive returns and exchange experience, optimizes return costs, and retains more revenue. Brands can offer advanced exchanges while leveraging 310,000+ drop-off locations. AfterShip Returns natively integrates with most major platforms, tech solutions, and global carriers.

How AfterShip Returns users win:

• Recapture revenue with exchanges
  Improve shopper satisfaction while recovering return revenue with variant or incentivized other-item exchanges and AI-powered product recommendations.
• Reduce operational costs
  Automate processes and minimize return-related support tickets by centralizing returns, setting routing rules, and leveraging an analytics dashboard.
• Improve the returns experience
  Increase brand consistency and drive repurchases through fully customizable, branded returns pages, proactive notifications, and embedded navigation.

« This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days. Historically, those would have just resulted in a dead refund. That amount will only keep going up as we get more and more returns. »

Nikolas Callas, Director of Operations
Marc Nolan

What users can accomplish with just one integration:

• Sync order data directly from WooCommerce
  Centralize return requests and processing with a branded returns experience and an end-to-end management dashboard. Automatically approve returns and allow customers to pull order data directly from WooCommerce for faster request submissions.
• Automate processing via conditional workflows
  Use non-returnables, allowlists, and customizable return windows to enforce return policies and set expectations. Accept and route returns globally via built-in reverse logistics, supporting label generation, boxless drop-off, and in-store returns.
• Encourage exchanges with AI & incentives
  Offer one-click variant swaps and other item exchanges to reclaim revenue and boost shopper satisfaction. Leverage Al-powered product recommendations and incentives, including bonus credits and free shipping, to encourage exchanges.
• Customize & brand the shopper experience
  Fully brand return pages while automating status notifications to inform shoppers and reduce customer shopper strain. Integrate multi-language support and your WooCommerce store’s navigation integration to reach more shoppers and build consistency.
• Leverage analytics for data-driven decisions
  Track and export data on an intuitive analytics dashboard, including at-a-glance info from common return reasons to exchange revenue. Leverage insights to optimize return processes, measure product performance, and speed up product development.

« We focus on building relationships with our customers because Lume is a personal product. With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour. I have a lot more time to listen to customers and make sure they’re happy with their purchase. »

Sarah D, Customer Service and Retention Manager
Lumē

Features that our merchants depend on:

• Exchange for other items
• Incentivized exchanges
• In-store returns
• Returns management dashboard
• Automated routing rules
• Return eligibility rules
• Automated and conditional resolutions
• Question-based workflows
• Analytics dashboard
• Branded returns page
• Returns status notifications
• 300,000+ drop-off locations
• Single or multi-package labels
• Green returns
• Global carrier network
• 20+ platforms, including Klaviyo, Gorgias, and Shipbob
• Returns API and Webhook