Title: Tikkit – Simple Support Tickets & Helpdesk
Author: Team Tikkit
Published: <strong>6 juillet 2026</strong>
Last modified: 14 octobre 2026

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![](https://ps.w.org/tikkit/assets/banner-772x250.png?rev=3598076)

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# Tikkit – Simple Support Tickets & Helpdesk

 Par [Team Tikkit](https://profiles.wordpress.org/tikkit/)

[Télécharger](https://downloads.wordpress.org/plugin/tikkit.1.1.0.zip)

 * [Détails](https://fr-ca.wordpress.org/plugins/tikkit/#description)
 * [Avis](https://fr-ca.wordpress.org/plugins/tikkit/#reviews)
 *  [Installation](https://fr-ca.wordpress.org/plugins/tikkit/#installation)
 * [Développement](https://fr-ca.wordpress.org/plugins/tikkit/#developers)

 [Support](https://wordpress.org/support/plugin/tikkit/)

## Description

#### 🎟️ Simple support tickets, built into WordPress

Collect, organise and reply to customer support requests from your WordPress dashboard–
without paying for or learning a separate helpdesk.

Add a support form anywhere using a shortcode or link, receive tickets directly 
in your WordPress admin area, and keep conversations organised in one place. Easy
to install and set up, it is perfect for small teams that need a simple, integrated
helpdesk.

#### 📥 Collect support requests with ease

Download and install the WordPress plugin, and easily add a support ticket form 
to your own WordPress website, or add links to the included pre-built page.

Users complete a simple set of fields, and submit their support ticket for you to
review and respond to.

#### 💬 Review and respond without leaving WordPress

Review all support tickets from within your WordPress admin area. No need to use
a separate hosted service, or try to remember a different URL. Everything is stored
in the same admin area as the rest of your site.

#### 🚀 Prioritise support requests faster

Support tickets use a simple set of 3 statuses: open, replied or closed. Easily 
filter your tickets by clicking on the counters, to help prioritise support responses.

#### 👆 Full ticket threads at your fingertips

Reply to support tickets directly in the WordPress admin area. View the full thread,
and reply or close the ticket as needed.

#### 🔔 Never miss a support update

Receive notifications via email on responses and changes to the ticket status. Tikkit
keeps you constantly updated when things change – never be out of the loop again!

## Captures d’écran

[⌊The ticket form.⌉⌊The ticket form.⌉[

The ticket form.

[⌊Admin dashboard.⌉⌊Admin dashboard.⌉[

Admin dashboard.

[⌊Ticket message thread.⌉⌊Ticket message thread.⌉[

Ticket message thread.

## Installation

 1. Upload the `tikkit` folder to the `/wp-content/plugins/` directory, or install 
    it via the WordPress Plugins screen.
 2. Activate the plugin.
 3. Visit **Tikkit  Settings** to configure the plugin and find the shortcode and URLs
    for implementation.
 4. Either add the support ticket form to a page using the Tikkit shortcode, or link
    to the form via URL.

## Avis

Il n’y a aucun avis sur cette extension.

## Contributeurs & développeurs

« Tikkit – Simple Support Tickets & Helpdesk » est un logiciel libre. Les personnes
suivantes ont contribué à cette extension.

Contributeurs

 *   [ Team Tikkit ](https://profiles.wordpress.org/tikkit/)
 *   [ Blucube ](https://profiles.wordpress.org/edhicks/)

[Traduisez « Tikkit – Simple Support Tickets & Helpdesk » dans votre langue.](https://translate.wordpress.org/projects/wp-plugins/tikkit)

### Le développement vous intéresse ?

[Parcourir le code](https://plugins.trac.wordpress.org/browser/tikkit/), consulter
le [SVN dépôt](https://plugins.svn.wordpress.org/tikkit/), ou s’inscrire au [journal de développement](https://plugins.trac.wordpress.org/log/tikkit/)
par [RSS](https://plugins.trac.wordpress.org/log/tikkit/?limit=100&mode=stop_on_copy&format=rss).

## Historique des changements

#### 1.1.0

 * Added customisable email notifications for admin users when tickets and messages
   are received.
 * Added ability to log in directly via a link in verification emails.
 * Improved accessibility and keyboard navigation.
 * Various small optimisations and improvements.

#### 1.0.0

 * Initial release.

## Méta

 *  Version **1.1.0**
 *  Last updated **il y a 1 jour**
 *  Active installations **Moins de 10**
 *  WordPress version ** 6.2 ou plus **
 *  Tested up to **7.1.3**
 *  PHP version ** 7.4 ou plus **
 *  Language
 * [English (US)](https://wordpress.org/plugins/tikkit/)
 * Tags
 * [customer support](https://fr-ca.wordpress.org/plugins/tags/customer-support/)
   [helpdesk](https://fr-ca.wordpress.org/plugins/tags/helpdesk/)[support](https://fr-ca.wordpress.org/plugins/tags/support/)
   [tickets](https://fr-ca.wordpress.org/plugins/tags/tickets/)
 *  [Vue avancée](https://fr-ca.wordpress.org/plugins/tikkit/advanced/)

## Notes

No reviews have been submitted yet.

[Your review](https://wordpress.org/support/plugin/tikkit/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/tikkit/reviews/)

## Contributeurs

 *   [ Team Tikkit ](https://profiles.wordpress.org/tikkit/)
 *   [ Blucube ](https://profiles.wordpress.org/edhicks/)

## Support

Quelque chose à dire ? Besoin d’aide ?

 [Voir le forum de support](https://wordpress.org/support/plugin/tikkit/)