Jetpack VaultPress

I’ve been a paying customer for VaultPress for years, then one of their representatives, or what they call « happiness engineers » just disconnecting my account. She discovered I had two accounts and without my permission she disconnected one so I would only have one. But she disconnected the wrong one. She didn’t ask me if she should do this, she just did it. I still haven’t been able to reconnect it. Pat M.

Was doing manual backups, but for only $3.50 a month I get peace of mind from automatic backups. Would be great if I got a badge next the VaultPress menu option on the sidebar indicating I have a message about a backup issue, so I don’t have to click on VaultPress to see if backups are working. I ran into an issue where the backup process was caught in an endless loop and I did not have a backup for several days. I only found out about the issue by clicking on VaultPress and seeing the notice my site had not been backed up in several days. It would also be great to add an option to wp-cli to get the latest message and/or list of previous backups and date/time of them.

What a waste of my going on 12 hours and none of the restore options work. This is terrible Support is a joke!!!!

This is the worst merge plugin with Jetpack. It’s 10pm. Not keeping their promises of keeping tech support (free) on this forum

Hi, Every time, I backup my website using vaultpress. It slows my websites. Not good.

Support gives the impression that they have no interest in their customers. ALmost as if they don’t want the work and prefer to palm off people to avoid work at all cost. Very unprofessional and a totally inept attitude.