Advanced Knowledge Base Documentation, Articles and FAQ Tool with AI Chat Integration, Security, Support, and Import/Export

Description

Echo Knowledge Base is a powerful documentation tool that helps you create and organize your documentation, FAQs, and articles. It enabled AI search and chat features and includes comprehensive features to help you build a visually appealing knowledge base.

Designed with a modern and professional appearance by default, the plugin offers extensive customization options to align perfectly with your brand identity.

KEY FEATURES

• AI Chatbots: Easily create interactive chatbots and teach them about your Knowledge Base, FAQs, internal documentation, notes, and any other source of information.

• Frontend Visual Editor: Customize your Knowledge Base pages live on the front-end with our intuitive visual editor or drag-and-drop Gutenberg blocks.

• Pre-made Layout Designs: Choose from many beautiful designs and layouts to make your knowledge base both stunning and functional. With dozens of combinations available, you’ll find the perfect look for your site.

• Table of Contents (TOC): Enhance navigation with a customizable table of contents on article pages for better user experience.

• Deep Content Organization: Organize articles into categories and subcategories up to five levels deep. Display articles and categories across tabs or in an intuitive drill-down format.

• Article Views Counter: Track views with the built-in counter and analyze your most and least popular content to optimize your knowledge base.

• Most Popular and Recent Articles: List articles by popularity and which articles were published recently.

• FAQs Layout and Shortcode: Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically and control their behavior for optimal user engagement.

• Fast Search Bar: Users find articles quickly.

• Advanced Search: Highlight search keywords on the article page, filter search by category, change search box background, and add text with links below search bar. Use advanced search analytics to determine the most popular and unproductive searches.

• Customizable Category Archive Page: Customize the category archive page with a custom header, description, and image.

• Article Enhancement Tools: Improve user experience with breadcrumbs, navigation controls, print options, and more.

• Granular Content Protection: Control access based on user groups, WordPress roles, and custom permissions. Seamlessly manage public and private content.

• Unlimited Knowledge Bases: Create unlimited separate knowledge bases, each with their own articles, categories, and tags.

• Articles Import and Export: Import and export articles and categories using CSV and XML formats.

• User Feedback System: Gather valuable insights with article voting and feedback forms.

• Article Links: Replace articles with links to PDFs, external documentation, video links, and more.

Please note that some features require a Pro license (Content Protection, Unlimited Knowledge Bases, Vote and Feedback form, Links and Advanced Search, Content Import and Export). For more information, check the official website.

🚀 AI Chat – Turn Your Knowledge Base into a 24/7 Support Pro

Transform your knowledge base into an intelligent assistant that provides instant, accurate answers to user questions.

AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source.

73 % fewer repeat tickets (our own numbers)
After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff.

Why Customers Love It

• Answers in Seconds, Day or Night
  The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox.
• Set-Up in a Coffee Break
  A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss.
• Visible ROI, Fast
  Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses.

Built-In Extras

• Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again.
• Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap.
• Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training.
• Seamless human hand-off – Edge-case questions route to a live agent in the same chat window, with full context preserved.

Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward.

For detailed setup instructions, visit our AI Chat Integration Guide

⭐ WALK THROUGH OF ECHO KNOWLEDGE BASE

⭐ PROFESSIONAL LAYOUTS INCLUDED

• Basic Layout – Clean and simple design
• Tabs Layout – Organized content in tabbed interface
• Drill Down Layout – Intuitive navigation through categories
• Classic Layout – Traditional documentation style
• Category Focused Layout – Highlight your main categories

See our comprehensive documentation here

⭐ ADDITIONAL FEATURES

• Gutenberg Blocks: Seamlessly integrate with the WordPress block editor.
• Flexible Ordering: Order articles and categories alphabetically, chronologically, or with drag-and-drop.
• SEO Optimization: Enhanced for search engines to improve online visibility.
• Usage Analytics: Monitor your knowledge base usage with detailed statistics.
• Multilingual Support: Supports RTL languages, complies with WCAG accessibility standards, and works with WPML, Polylang, and GTranslate.
• Responsive Design: Documentation layout compatible with any theme and mobile devices.
• Directory Shortcode: Offers an Articles Index Directory shortcode for your documentation. Learn More
• Multi-site Compatible: Manage your documentation efficiently across multiple sites within a WordPress multisite network.
• Custom URL Structure: Customize category and tag slugs for a more personalized and SEO-friendly URL structure.
• Mobile Optimization: Provide a seamless reading experience on mobile devices with responsive article pages.
• Content Migration: Effortlessly transform custom post types and posts into articles to enrich your documentation library.

⭐ SEO & ACCESSIBILITY OPTIMIZED

Our Knowledge Base is optimized for search engines to enhance your online visibility. It supports multiple languages and RTL (right-to-left) languages, ensuring accessibility for an international audience. All documentation is responsive and retina-ready, guaranteeing your Knowledge Base looks great on all devices.

⭐ AI-POWERED WRITING ASSISTANCE

• Ensure flawless documentation with AI grammar and spelling checks
• Generate well-structured article outlines to streamline content creation
• Receive intelligent content organization suggestions

⭐ EASY TO STYLE WITH PRE-MADE DESIGNS

• Choose from 26 professional pre-made designs – no coding required
• Select from a variety of colors, styles, and layouts
• Switch between designs with a single click
• Available layouts include Basic, Tabs, Category-Focused, Classic, Drill Down, Sidebar, and Grid

⭐ BUILDER COMPATIBILITY

• Works with Elementor and Gutenberg Blocks
• Compatible with popular page builders including Beaver Builder, Divi, and Visual Composer

✅ WHY CHOOSE ECHO KNOWLEDGE BASE?

• User-Friendly: Designed for ease of use with no coding required
• Professional Design: Access 26 ready-to-use, beautiful layouts
• Customization: Easily match your brand identity with extensive options
• Reliable Support: Receive friendly and timely assistance from our dedicated team
• Regular Updates: Enjoy continuous improvements and new features
• Global Reach: Translate your documentation into multiple languages for worldwide accessibility

About Us – We are a Canadian company with over a decade of experience with WordPress and related technologies. Our roadmap has many more exciting new features which we will be introducing in coming months.

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💡 GO FURTHER WITH ADD-ONS

PRO Bundle
See our PRO Bundle.

Content Protection with Access Manager
Access Manager allows administrators, companies, and organizations to control and restrict access to their private Knowledge Base based on WordPress user accounts. Grant permission using roles and groups.

Elegant Layouts
Elegant Layoutsajoute des mises en forme en tableau et des barres latérales. Utilisez une présentation en grille ou avec une barre latérale sur la page principale de votre Base documentaire ou combinez tous les éléments de mises en forme classique, onglets, grille et barre latérale de façon cool. En savoir plus.

Unlimited Knowledge Bases
Create Multiple Knowledge Bases, one for each product, service, topic or department. Each Knowledgebase has separate articles, URLs, KB Main Page and admin screens. Learn More.

Advanced Search
Recherche avancée. Augmentez la satisfaction des utilisateurs en prenant connaissances des données sur les recherches les plus fréquentes ou les résultats sans réponse. En savoir plus.

Article Rating and Feedback
Enable users to provide valuable feedback on your articles. Collect analytics on the most and least rated articles. Learn More.

Widgets
Add Knowledgebase Search, Most Recent Articles and other Widgets and Shortcodes to your documentation, sidebars and pages. Learn More.

Custom Links for PDFs and More
Set Articles to link to PDFs, pages, posts and websites. Learn More.

Articles Import and Export
Import and export articles and their content, comments, categories, tags, and attachments. Migrate and copy articles between KBs. Edit articles outside of WordPress. Learn More.

• (PRO) Grid Layout here
• (PRO) Sidebar Layout here
• (PRO) Links here

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⭐ BLOCKS ⭐

KNOWLEDGE BASE SEARCH
The Knowledge Base Search block allows users to search for articles within your documentation. Customize the search bar’s appearance and functionality.

KNOWLEDGE BASE BASIC LAYOUT
The Basic Layout offers a user-friendly grid format for viewing categories, subcategories, and articles. Expand and collapse article lists for easy navigation.

KNOWLEDGE BASE TABS LAYOUT
The Tabs Layout clearly organizes top categories for subject-specific browsing. Within each tab, you can find related articles and subcategories.

KNOWLEDGE BASE DRILL DOWN LAYOUT
The Drill Down Layout helps you navigate extensive documentation with ease. Click on top categories to progressively reveal articles and subcategories.

KNOWLEDGE BASE CATEGORY FOCUSED LAYOUT
The Category Focused Layout resembles the Basic Layout but also displays the number of articles beside each category name.

KNOWLEDGE BASE CLASSIC LAYOUT
The Classic Layout offers a simple, compact view of top-level categories. Click to expand each category and view its associated articles and subcategories.

KNOWLEDGE BASE FAQS
The FAQs block allows you to add frequently asked questions to your documentation. Use the shortcode to display FAQs on any page.

KNOWLEDGE BASE FEATURED ARTICLES
The Featured Articles block displays popular articles on the Knowledge Base Main Page. Customize the number of articles and their appearance within your documentation.

KNOWLEDGE BASE SIDEBAR LAYOUT (PRO)
The Sidebar Layout features a navigation sidebar alongside articles on both the Knowledge Base (KB) Main Page and KB Article Pages.

KNOWLEDGE BASE GRID LAYOUT (PRO)
The Grid Layout presents top categories along with the count of articles in each. Clicking on a category navigates the user to either an article page or a category archive page.

KNOWLEDGE BASE RESOURCE LINKS (PRO)
The Resource Links block allows you to add links to external resources—such as PDFs, videos, and websites within your documentation.

KNOWLEDGE BASE ADVANCED SEARCH (PRO)
Enhance the user search experience while tracking analytics, including insights into popular queries and searches that yield no results.

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⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐

✅ The AI Chat offers a AI Chat for better customer support and increased leads and sales. The AI Chat includes FAQs, search, and a contact form. Learn More

✅ The Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More

✅ Show IDs reveals IDs on admin screens, including posts, pages, custom post types and taxonomies, and others. Learn More

✅ The Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.