Knowledge Base Plugin for Documentation and FAQs

Description

The best WordPress Knowledge Base plugin

Instantly create an online self-service Knowledge Base for your users, customers and employees.

✅ Why Choose Echo Knowledge Base?

  • It’s an easy-to-use plugin for your WordPress website.
  • Choose from ready to use professional designs.
  • Match your theme with a simple visual Editor, no coding required.
  • Organize your articles and categories into five levels of hierarchy.
  • All essential features are free, plus get access control and more with add-ons.
  • Friendly and timely support from our team.

Layouts
* Basic Layout – Demo 1 here
* Basic Layout – Demo 2 here
* Tabs Layout – Demo 3 here (Multi Product Example)
* Tabs Layout – Demo 4 here (Multi Product Example)
* Category Layout – Demo 5 here

Consultez la documentation complète ici

✅ KEY FEATURES

  • Set up in 5 minutes
  • Organize your documentation by team, product, and service using the Tabs Layout
  • Coded for best SEO results
  • Fast search bar with listed results
  • Five levels of hierarchical documentation
  • Ordering of articles and categories alphabetically, chronologically, or in any other order
  • Add tags, breadcrumb, back button, and comments to your documents
  • Navigation sidebar listing categories and articles
  • Includes auto-generated TOC
  • Supports RTL, WCAG accessibility, WPML and Polylang
  • Responsive design that works with any theme
  • Shortcode and templates designed for Frequently Asked Questions

💡 EASY TO STYLE WITH PRE-MADE DESIGNS

  • Choose from 26 professional pre-made designs, no coding required.
  • Enjoy a variety of colors, styles, and layouts.
  • Switch between designs with a single click.
  • Choose from Basic, Tabs, and Category Focused Layouts.

💡 WORKS WITH BUILDERS

  • Compatible with Elementor and Templates
  • Works with Beaver Builder, Divi, Visual Composer, and others.

💡 HIGHLY CUSTOMIZABLE

  • Enjoy an easy and simple visual Editor.
  • Change any text labels shown on the front-end.
  • Set colors, styles and enable or disable features.
  • Change typography (font family and size) for article and category names, TOC, breadcrumbs, and more.

💡 HELP DIALOG INTEGRATION

The free Help Dialog plugin offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog shows FAQs, search, and a contact form. Learn More

🚀 Add-ons Features

  • Contrôlez l’accès et les autorisations en fonction des groupes, des utilisateurs et des rôles WordPress et de rôles personnalisés.
  • Mettez vos articles publics ou privés et contrôlez qui peut lire, les écrire et les modifier.
  • Créez plusieurs Bases de connaissances avec des articles, des catégories, des mots-clés et bien plus encore.
  • Créez des mises en forme pour vos barres latérales et vos grilles.
  • Import articles and categories.
  • Vote on articles, add a feedback form, and learn from analytics.
  • Utilisez des widgets et des raccourcis (shortcodes) pour les catégories, les articles et la barre de recherche.
  • Remplacez les articles par des PDF, des documents externes, des liens vidéo, etc.
  • Filtrer la recherche par catégorie.
  • Des outils de recherche avancée pour obtenir des données sur les recherches les plus populaires ou non.
  • Migrate, create and copy articles and images from your Knowledge Base.

Exemples d’utilisation

  • Foire au Questions (FAQs)
  • Base documentaire Interne pour entreprise, salariés ou équipes en Intranet
  • Base documentaire externe pour les clients
  • Base de connaissances pour des produits ou services
  • Manuels d’utilisation
  • Sites de E-commerce
  • Notices et informations produites par des services officiels (administration, agences gouvernementales)
  • Écoles et universités

Profitez de beaucoup d’autres fonctions pour bâtir de meilleures documentations :

  • Lien des catégories vers les pages d’archives
  • Compteurs du nombre d’articles par catégorie
  • Possibilité de personnaliser le slug des articles pour inclure le nom de la catégorie dans le permalien
  • Contrôle de la longueur de la liste des articles à afficher sous chaque catégorie.
  • Upload custom images for categories
  • Hooks pour développeur dans les générations d’articles
  • Et bien plus.

💡 GO FURTHER WITH ADD-ONS

PRO Bundle
See our PRO Bundle.

Access Manager
Access ManagerGestionnaire d’accès qui permet aux administrateurs, aux entreprises et associations de contrôler et de restreindre ou nom les accès aux contenus en fonction des rôles utilisateurs de WordPress. Attribue les droits ou non selon les rôles et les groupes.

Elegant Layouts
Elegant Layoutsajoute des mises en forme en tableau et des barres latérales. Utilisez une présentation en grille ou avec une barre latérale sur la page principale de votre Base documentaire ou combinez tous les éléments de mises en forme classique, onglets, grille et barre latérale de façon cool. En savoir plus.

Multiple Knowledge Bases
Create Multiple Knowledge Bases, Créez une base de connaissances par produit, service, sujet ou département. Chaque Base documentaire possède ses articles, URLs, page d’accueil et écran d’administration séparés. En savoir plus.

Advanced Search
Recherche avancée. Augmentez la satisfaction des utilisateurs en prenant connaissances des données sur les recherches les plus fréquentes ou les résultats sans réponse. En savoir plus.

Article Rating and Feedback
Let your readers rate the quality of your articles and submit insightful feedback. Utilize analytics on the most and least rated articles. Learn More.

Widgets
Ajoutez des Widgets de recherche, les articles les plus récents, des shortcodes (raccourcis) ou des barres latérales à vos articles ou pages. En savoir plus.

Links Editor for PDFs and More
Set Articles to link to PDFs, pages, posts and websites. Learn More.

Articles Import and Export
Import and export articles and their content, comments, categories, tags, and attachments. Migrate and copy articles between KBs. Edit articles outside of WordPress. Learn More.

  • (PRO) Disposition en grille – Démo 5 ici
  • (PRO) Disposition barre latérale – Démo 8 ici
  • (PRO) Liens – Démo 9 ici

OUR FREE COMPLEMENTARY PLUGINS

✅ The Help Dialog offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog includes FAQs, search, and a contact form. Learn More

Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More

Show IDs reveals IDs on admin screens, including posts, pages, custom post types and taxonomies, and others. Learn More

✅ The Content Down Arrow is coming soon.

Captures d’écran

  • Basic Layout example with images

  • Tabs Layout example with images

  • Categories Focused Layout example with icons

  • Article page with breadcrumb, back button, print button, Table of Content, widgets, and more

  • Styles pour les pages d'archives de categories

  • Drag and drop to reorder articles and categories

  • Change colors and styles easily in KB visual Editor

  • Adjust the width and content of sidebars with KB visual Editor

  • PRO version: Advanced Search with analytics showing popular and not-found searches

  • PRO version: Elegant Layouts with Category sidebar and list of articles

  • PRO version: Access Manager to restrict access to knowledge base content

  • PRO version: Advanced Search and Sidebar from Elegant Layouts

  • Tabs Layout example

Blocs

Cette extension offre 1 bloc.

  • Knowledge Base Plugin for Documentation and FAQs

Installation

Vous pouvez installer l’extension Echo Knowledge Base à partir du Tableau de bord de WordPress ou manuellement via FTP.

OPTION 1: Installation depuis le Tableau de bord de WordPress

  1. Allez à Extensions -> Ajouter.
  2. Recherchez ‘Knowledge Base for Documents and FAQs’ et installez l’extension.
  3. Activez l’extension.
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

OPTION 2: Téléchargez les fichiers de l’extension manuellement

  1. Téléchargez le fichier de l’extension: echo-knowledge-base.zip.
  2. Décompressez le fichier « echo-knowledge-base.zip » sur votre disque.
  3. Envoyez le dossier « echo-knowledge-base » sur serveur dans le répertoire « /wp-content/plugins » (ne pas modifier le nom du dossier).
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

FAQ

Où puis-je trouver la documentation complète sur votre extension knowledgebase?

L’ensemble des documents se trouvent sur Knowledge Base

Avis

17 septembre 2022
I was looking for a knowledge base plugin that supports multiple KBs and at the same time has separate taxonomies controls over different KBs' category slugs (that means I can use the same category slug names in different KBs because they belong to different custom taxonomies). I purchased BetterDocs Pro but it couldn't meet this need. Refunded BetterDocs Pro and turned to Echo KnowledgeBase. Works perfectly as I need it and provides tons of control in every aspect of the system. I believe it's a much more capable product than most other KB competitors on the market. There were some incompatibility issues with my current site builder but after reporting them, the developer addressed these issues and fixed them fairly quickly. Very responsive and effective support team! I've purchased many premium plugins and Echo KB is one of the best. Highly recommend it!
19 août 2022
I'm a complete beginner with Knowledge Base, and we're setting it up for a non-profit organisation's website. The first 20 minutes, and I had the KB app looking and working with our template. We came across a small challenge and reached out to support. Echo Plugins support responded within 24 hours... a few emails to and from, and the challenge was swiftly resolved. Thank you Echo Plugins!
13 juin 2022
We tried a half-dozen knowledge base and help desk plugins. For our project, the best solution was the Echo Knowledge Base with the Basic Add-ons and related Creative Add-ons. Some of the functionality we like: the search tool is fast and accurate a tree-view of all categories and articles is available sub-categories are supported page-level table-of-contents widget floats along with each article can modify look of pages using either built-in editor or CSS styles The support has been top-notch. I've sent a few tech support emails to them, and they've all been answered within 24-48 hours. One was a bug-report, which they fixed and posted a new version in about a week (excellent). A few were enhancement requests, two of which they said they'd attempt to get to, and another they showed me a nice work-around for. In addition, they appear to be actively working on improvements to the product, which is important to the success of any software project.
Lire les 77 avis

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Contributeurs

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Historique des changements

9.12.0

Release Date: Aug 23, 2022

  • Update: New UI for simple KB configuration
  • Update: Improve debugging
  • Update: Contributor can see a list of KBs
  • Update: full width when printing article
  • Fix: Cleanup and minor fixes

9.11.0

Release Date: June 25, 2022

  • Update: Option to show article title with Current Template
  • Fix: Cleanup and minor fixes

9.10.0

Release Date: May 23, 2022

  • New: Convert Posts and CPTs to KB Articles
  • New: KB Block Theme template
  • New: Article list indentation
  • Update: WordPress 6.0
  • Update: list available shortcodes and widgets
  • Fix: Cleanup and minor fixes

9.3.0

Release Date: Apr 2, 2022

  • New: Convert Posts and CPTs to KB Articles
  • New: Add backend mode to the Editor
  • Fix: Article content output for Current Template
  • Fix: Cleanup and minor fixes

9.2.1

Release Date: Mar 5, 2022

  • Fix: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.2.0

Release Date: Feb 25, 2022

  • Update: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.1.0

Release Date: Feb 18, 2022

  • New: Articles Index Directory shortcode
  • Fix: Cleanup and minor fixes

9.0.2

Release Date: Feb 2, 2022

  • Fix: Category private articles query.

9.0.1

Release Date: Jan 31, 2022

  • Fix: Revert change to article content output.

9.0.0

Release Date: Jan 30, 2022

  • New: navigation sidebar with categories and articles
  • Update: Various fixes and improvements.

8.4.0

Release Date: Nov 26, 2021

  • New: control speed of TOC scrolling
  • Update: Add import/export add-on links
  • Update: Allow private articles
  • Update: Various fixes and improvements.

8.3.0

Release Date: Nov 11, 2021

  • Update: Setup Wizard improvements.
  • Update: Various fixes and improvements.

8.2.2

Release Date: Oct 12, 2021

  • Fix: search finds only publish posts
  • Fix: Cleanup and minor fixes

8.2.1

Release Date: Sep 30, 2021

  • Update: resolve rare update issue

8.2.0

Release Date: Sep 30, 2021

  • Update: Add more access control settings
  • Fix: Cleanup and minor fixes

8.1.1

Release Date: Sep 17, 2021

  • Fix: Issue with post being array
  • Fix: Cleanup and minor fixes

8.1.0

Release Date: Sep 16, 2021

Changes:
* New: Access control – choose what Authors and Editors can change and if they can view analytics
* New: On the Category Archive Page, the author, date and category can be turned on or off
* New: Option to include or exclude articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

8.0.1

Release Date: Aug 19, 2021

Changes:
* Update: do not include articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

7.7.0

Release Date: May 20, 2021

Changes:
* New: Typography font options for text
* New: Custom icons for sub-categories in Categories Layout
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.6.0

Release Date: May 2, 2021

Changes:
* Update: Accessibility
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.5.0

Release Date: Apr 9, 2021

Changes:
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.4.0

Release Date: Mar 27, 2021

Changes:
* New: Search hit and miss counter
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.3.1

Release Date: Feb 28, 2021

Changes:
* Fix: Issue with Multi-network and editor

7.3.0

Release Date: Feb 28, 2021

Changes:
* Update: preparation for WordPress 5.7
* Update: theme presets
* Fix: Cleanup and minor fixes

7.2.1

Release Date: Feb 5, 2021

Changes:
* Fix: Frontend Editor loading
* Fix: Cleanup and minor fixes