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Knowledge Base – Best Documentation and FAQs Plugin with AI Assistance

Knowledge Base – Best Documentation and FAQs Plugin with AI Assistance

Description

Our Knowledge Base plugin is a powerful documentation tool that helps you create and organize your documentation, FAQs, and articles. It’s easy to use and includes many features to help you build a visually appealing Knowledge Base.

Designed with a modern and professional appearance by default, it also offers numerous customization options to align with your brand’s identity. Features include premade designs, popular articles, a Table of Contents (TOC), FAQs, a navigation sidebar, analytics, and customizable archive pages.

Our Knowledge Base is optimized for search engines. See our documentation for details on how this is achieved. The plugin supports multilingual and RTL languages, ensuring accessibility for an international audience. Our articles are responsive and retina-ready, ensuring your knowledge base looks great on all devices.

Examples of Included Professional Layouts
* Basic Layout here
* Tabs Layout here
* Drill Down Layout here
* Classic Layout here
* Category Focused Layout here

Consultez la documentation complète ici

KEY FEATURES

✅ Fast search bar with listed results

✅ Five levels of hierarchical documentation

✅ Article view counter with Popular and Recent Articles (NEW)

✅ FAQs Module and Shortcode (NEW)

✅ Professional layouts including Basic, Tabs, Category Focused, Classic (NEW) and Drill Down (NEW)

✅ Customizable Category Archive Page

✅ Articles with breadcrumb, back button, navigation, print button, TOC and more

✅ Navigation sidebar listing categories and articles

✅ AI Content Writing Like ChatGPT

⭐ MORE FEATURES

  • Set up in minutes
  • Organize your documentation by team, product, and service using the Tabs Layout
  • Order articles and categories alphabetically, chronologically, or in any other order using drag and drop.
  • Optimized for the best SEO results to enhance online visibility
  • Counts your Article Views and displays Popular and Recent Articles
  • Analytics to track your Knowledge Base usage
  • Supports RTL languages, WCAG accessibility standards, and works with WPML and Polylang
  • Responsive design that works with any theme and mobile devices
  • Frequently Asked Questions (FAQ) Module and shortcode.
  • Articles Index Directory shortcodes. Learn More
  • Change typography (font family and size) for article and category names, TOC, breadcrumbs, and more.

💡 GET WRITING HELP WITH ChatGPT AI

  • Check your spelling and grammar with GPT.
  • Verify spelling and grammar, and generate article outlines.

💡 EASY TO STYLE WITH PRE-MADE DESIGNS

  • Choose from 26 professional pre-made designs, no coding required.
  • Enjoy a variety of colors, styles, and layouts.
  • Switch between designs with a single click.
  • Choose from Basic, Tabs, Category Focused, Classic and Drill Down layouts.

💡 WORKS WITH BUILDERS

  • Compatible with Elementor and Gutenberg Blocks
  • Works with Beaver Builder, Divi, Visual Composer, and others.

💡 HELP DIALOG CHAT INTEGRATION

The free Help Dialog Chat plugin offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog Chat shows FAQs, search, and a contact form. Learn More

✅ Why Choose Echo Knowledge Base?

  • It’s an easy-to-use plugin for your WordPress website.
  • Choose from ready to use professional designs.
  • Match your theme with a simple visual Editor, no coding required.
  • Organize your articles and categories into five levels of hierarchy.
  • All essential features are free, plus get access control and more with add-ons.
  • Friendly and timely support from our team.

🚀 PRO Features

  • Contrôlez l’accès et les autorisations en fonction des groupes, des utilisateurs et des rôles WordPress et de rôles personnalisés.
  • Mettez vos articles publics ou privés et contrôlez qui peut lire, les écrire et les modifier.
  • Create unlimited Knowledge Bases with separate articles, categories, tags, and more.
  • Import and export articles and categories using CSV and XML.
  • Créez des mises en forme pour vos barres latérales et vos grilles.
  • Vote on articles, add a feedback form, and learn from analytics.
  • More widgets and shortcodes for categories, popular articles, and the search bar.
  • Replace articles with links to PDFs, external docs, video links, and more.
  • Filtrer la recherche par catégorie.
  • Des outils de recherche avancée pour obtenir des données sur les recherches les plus populaires ou non.
  • Migrate, create and copy articles and images from your Knowledge Base.

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💡 GO FURTHER WITH ADD-ONS

PRO Bundle
See our PRO Bundle.

Access Manager
Access ManagerGestionnaire d’accès qui permet aux administrateurs, aux entreprises et associations de contrôler et de restreindre ou nom les accès aux contenus en fonction des rôles utilisateurs de WordPress. Attribue les droits ou non selon les rôles et les groupes.

Elegant Layouts
Elegant Layoutsajoute des mises en forme en tableau et des barres latérales. Utilisez une présentation en grille ou avec une barre latérale sur la page principale de votre Base documentaire ou combinez tous les éléments de mises en forme classique, onglets, grille et barre latérale de façon cool. En savoir plus.

Unlimited Knowledge Bases
Create Multiple Knowledge Bases, one for each product, service, topic or department. Each Knowledgebase has separate articles, URLs, KB Main Page and admin screens. Learn More.

Advanced Search
Recherche avancée. Augmentez la satisfaction des utilisateurs en prenant connaissances des données sur les recherches les plus fréquentes ou les résultats sans réponse. En savoir plus.

Article Rating and Feedback
Enable users to provide valuable feedback on your articles. Collect analytics on the most and least rated articles. Learn More.

Widgets
Ajoutez des Widgets de recherche, les articles les plus récents, des shortcodes (raccourcis) ou des barres latérales à vos articles ou pages. En savoir plus.

Custom Links for PDFs and More
Set Articles to link to PDFs, pages, posts and websites. Learn More.

Articles Import and Export
Import and export articles and their content, comments, categories, tags, and attachments. Migrate and copy articles between KBs. Edit articles outside of WordPress. Learn More.

  • (PRO) Grid Layout here
  • (PRO) Sidebar Layout here
  • (PRO) Links here

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OUR FREE COMPLEMENTARY PLUGINS

✅ The Help Dialog Chat offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog Chat includes FAQs, search, and a contact form. Learn More

✅ The Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More

Show IDs reveals IDs on admin screens, including posts, pages, custom post types and taxonomies, and others. Learn More

✅ The Content Down Arrow is coming soon.

Captures d’écran

  • Modular page setup example

  • Classic Layout example

  • Drill Down Layout example

  • Categories Focused Layout example with icons

  • Categories Focused Layout example with icons

  • Basic Layout example with images

  • Basic Layout example with images

  • Tabs Layout example with images

  • Tabs Layout example with images

  • Article page with breadcrumb, back button, print button, Table of Content, widgets, and more

  • Frequently Asked Questions shortcode and module

  • Category Archive Page

  • Resource Links module

  • ChatGPT AI content writing assistant to correct spelling and grammar

  • ChatGPT AI to improve article outline

  • ChatGPT AI to improve article content

  • Five levels of categories

  • PRO version: Advanced Search with analytics showing popular and not-found searches

  • PRO version: Elegant Layouts with Category sidebar and list of articles

  • PRO version: Access Manager to restrict access to knowledge base content

  • PRO version: Advanced Search and Sidebar from Elegant Layouts

Blocs

Cette extension offre 1 bloc.

  • Knowledge Base – Best Documentation and FAQs Plugin with AI Assistance

Installation

Vous pouvez installer l’extension Echo Knowledge Base à partir du Tableau de bord de WordPress ou manuellement via FTP.

OPTION 1: Installation depuis le Tableau de bord de WordPress

  1. Allez à Extensions -> Ajouter.
  2. Recherchez ‘Knowledge Base for Documents and FAQs’ et installez l’extension.
  3. Activez l’extension.
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

OPTION 2: Téléchargez les fichiers de l’extension manuellement

  1. Téléchargez le fichier de l’extension: echo-knowledge-base.zip.
  2. Décompressez le fichier «echo-knowledge-base.zip» sur votre disque.
  3. Envoyez le dossier «echo-knowledge-base» sur serveur dans le répertoire «/wp-content/plugins» (ne pas modifier le nom du dossier).
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

FAQ

Où puis-je trouver la documentation complète sur votre extension knowledgebase?

L’ensemble des documents se trouvent sur Knowledge Base

What is ChatGPT ?

Read about ChatGPT at ChatGPT

Avis

28 avril 2024
Have this running on a few sites. Easy to customize and a lot of thought out features. Support requests are always handled in a decent amount of time.
19 avril 2024
I had an issue with my knowledgebase and they were quick to help, even with me having to go back and forth via email. They were very patient with me and were able to help me figure out the issue and correct it. Awesome support!
5 avril 2024
I’ve been using Echo knowledge base for over a year now and just purchased a lifetime license. It’s that good. The knowledge base features have worked flawlessly and any questions I have had during the setup process were answered promptly. The analytics provided has been extremely helpful in knowing what kind of questions my user base is asking and where I need to focus content. It’s been an excellent tool and addition to my website!
13 décembre 2023
I love the plugin and the support is amazing. I tried a few plugins before, but this is the best.
31 octobre 2023
We’re building a large knowledge base & this plugin has been great to work with, easy to use, great documentation, with lots of great add on options – and truly great customer support! No hesitation to give this one 5 stars.
9 août 2023
Outstanding software and support, always eager to help very fast and accommodating! We use the knowledge base for several years now with many different user groups, the access management is well thought through and easy to use.
Lire les 98 avis

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Historique des changements

12.21.0

Release Date: May 11, 2024
* New: toggle article list icons on/off
* New: custom article list icons (Elegant Layout)
* Update: FAQs shortcode with extra parameters
* Fix: Cleanup and minor fixes

12.20.0

Release Date: Apr 27, 2024
* Update: demo data
* Update: security improvements
* Fix: Cleanup and minor fixes

12.11.2

Release Date: Apr 5, 2024
* Update: security improvements
* Update: Show KB Main Page tag in list of pages
* Fix: Cleanup and minor fixes

12.11.0

Release Date: Mar 24, 2024
* Update: WordPress 6.5
* Update: Category Archive Page v3 with more settings and features
* Fix: Cleanup and minor fixes

12.0.1

Release Date: Mar 8, 2024
* Fix: Cleanup and minor fixes

12.0.0

Release Date: Mar 8, 2024
* New: Category Archive Page v3 with new designs and settings
* Fix: Cleanup and minor fixes

11.42.0

Release Date: Feb 25, 2024
* Fix: Cleanup and minor fixes

11.41.0

Release Date: Feb 25, 2024
* New: FAQs title and location
* New: Articles List title and location
* Update: Drill Down Layout – improved sub-category display
* Update: remove FAQ draft status
* Fix: Cleanup and minor fixes

11.40.1

Release Date: Feb 16, 2024
* Update: improved loading of settings UI
* Fix: Cleanup and minor fixes

11.40.0

Release Date: Feb 10, 2024
* New: FAQ Groups and FAQ Group Shortcode
* New: All Articles – add category filter
* Fix: Cleanup and minor fixes

11.31.0

Release Date: Jan 6, 2024
* Update: Retire Article v1
* Fix: Article View Counter unserialize fix
* Fix: Cleanup and minor fixes

11.30.2

Release Date: Dec 17, 2023
* Fix: Settings UI error

11.30.1

Release Date: Dec 17, 2023
* Fix: Cleanup and minor fixes

11.30.0

Release Date: Dec 12, 2023
* New: Popular Articles List
* New: Resource Links Module if Elegant Layout enabled
* Update: Rename Modular Layout and Reorganize UI
* Update: Rename Product Layout to Drill Down Layout
* Fix: Cleanup and minor fixes

11.20.0

Release Date: Dec 3, 2023
* Fix: Cleanup and minor fixes

11.1.0

Release Date: Nov 10, 2023

  • New: FAQ Schema for FAQs

11.0.1

Release Date: Aug 14, 2023

  • Fix: Cleanup and minor fixes

11.0.0

Release Date: Aug 7, 2023

  • New: Modular Main Page
  • Update: WordPress 6.3 compatibility
  • Fix: Cleanup and minor fixes

10.2.0

Release Date: June 27, 2023

  • New: Article View Counter
  • Fix: Cleanup and minor fixes

10.1.0

Release Date: Apr 6, 2023

  • New: ChatGPT helper for article outline
  • New: ChatGPT helper for text improvements
  • Fix: Cleanup and minor fixes

10.0.0

Release Date: Feb 27, 2023

  • New: ChatGPT content writing assistant powered by GPT-3 from OpenAI
  • New: Advanced search param definition
  • Fix: Cleanup and minor fixes

9.21.0

Release Date: Feb 2, 2023

  • New: FAQs shortcode
  • New: Draft like Categories
  • Fix: Cleanup and minor fixes

9.20.0

Release Date: Nov 12, 2022

  • Update: Improve CSS loading speed
  • Update: Improve Google CLS
  • Fix: Cleanup and minor fixes

9.12.0

Release Date: Aug 23, 2022

  • Update: New UI for simple KB configuration
  • Update: Improve debugging
  • Update: Contributor can see a list of KBs
  • Update: full width when printing article
  • Fix: Cleanup and minor fixes

9.11.0

Release Date: June 25, 2022

  • Update: Option to show article title with Current Template
  • Fix: Cleanup and minor fixes

9.10.0

Release Date: May 23, 2022

  • New: Convert Posts and CPTs to KB Articles
  • New: KB Block Theme template
  • New: Article list indentation
  • Update: WordPress 6.0
  • Update: list available shortcodes and widgets
  • Fix: Cleanup and minor fixes

9.3.0

Release Date: Apr 2, 2022

  • New: Convert Posts and CPTs to KB Articles
  • New: Add backend mode to the Editor
  • Fix: Article content output for Current Template
  • Fix: Cleanup and minor fixes

9.2.1

Release Date: Mar 5, 2022

  • Fix: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.2.0

Release Date: Feb 25, 2022

  • Update: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.1.0

Release Date: Feb 18, 2022

  • New: Articles Index Directory shortcode
  • Fix: Cleanup and minor fixes

9.0.2

Release Date: Feb 2, 2022

  • Fix: Category private articles query.

9.0.1

Release Date: Jan 31, 2022

  • Fix: Revert change to article content output.

9.0.0

Release Date: Jan 30, 2022

  • New: navigation sidebar with categories and articles
  • Update: Various fixes and improvements.

8.4.0

Release Date: Nov 26, 2021

  • New: control speed of TOC scrolling
  • Update: Add import/export add-on links
  • Update: Allow private articles
  • Update: Various fixes and improvements.

8.3.0

Release Date: Nov 11, 2021

  • Update: Setup Wizard improvements.
  • Update: Various fixes and improvements.

8.2.2

Release Date: Oct 12, 2021

  • Fix: search finds only publish posts
  • Fix: Cleanup and minor fixes

8.2.1

Release Date: Sep 30, 2021

  • Update: resolve rare update issue

8.2.0

Release Date: Sep 30, 2021

  • Update: Add more access control settings
  • Fix: Cleanup and minor fixes

8.1.1

Release Date: Sep 17, 2021

  • Fix: Issue with post being array
  • Fix: Cleanup and minor fixes

8.1.0

Release Date: Sep 16, 2021

Changes:
* New: Access control – choose what Authors and Editors can change and if they can view analytics
* New: On the Category Archive Page, the author, date and category can be turned on or off
* New: Option to include or exclude articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

8.0.1

Release Date: Aug 19, 2021

Changes:
* Update: do not include articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

7.7.0

Release Date: May 20, 2021

Changes:
* New: Typography font options for text
* New: Custom icons for sub-categories in Categories Layout
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.6.0

Release Date: May 2, 2021

Changes:
* Update: Accessibility
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.5.0

Release Date: Apr 9, 2021

Changes:
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.4.0

Release Date: Mar 27, 2021

Changes:
* New: Search hit and miss counter
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.3.1

Release Date: Feb 28, 2021

Changes:
* Fix: Issue with Multi-network and editor

7.3.0

Release Date: Feb 28, 2021

Changes:
* Update: preparation for WordPress 5.7
* Update: theme presets
* Fix: Cleanup and minor fixes

7.2.1

Release Date: Feb 5, 2021

Changes:
* Fix: Frontend Editor loading
* Fix: Cleanup and minor fixes