Description
Masiou is an AI-powered chat widget that turns casual visitors into customers. It knows your product catalog, answers in 40+ languages automatically, and captures leads when visitors don’t convert.
What you get
- Product-aware AI answers — visitors get real product cards with photos, prices, and add-to-cart buttons.
- 40+ languages with automatic detection. Greek customer types in Greek, the bot answers in Greek. German in German. Same widget.
- Email transcript & lead capture — when a visitor leaves an email or phone in chat, you get an instant alert.
- Monthly performance reports delivered to your inbox.
- Zero coding — install plugin, paste your Client ID, save. Widget is live.
- Fast — the script loads asynchronously with
deferand usespreconnectfor the bundle host. No CLS impact.
How it works
- Sign up at masiou.com — there is a free 7-day trial.
- Install this plugin on your WordPress site.
- In Settings Masiou Chat, paste your Client ID (visible on your dashboard at masiou.com/my-account/dashboard/).
- Save — the chat widget appears in the bottom-right of every page.
Compatible with
- WooCommerce, Easy Digital Downloads, and other store plugins
- WP Rocket, W3 Total Cache, and other caching plugins
- Any theme — the widget is rendered in a top-layer overlay
External services
This plugin loads a JavaScript bundle and connects to chat.masiou.com, hosted by Masiou (BearsMedia Digital, Athens, Greece) on Hetzner servers within the EU.
- What is sent: the visitor’s chat messages, your Client ID, and standard browser metadata (page URL, language).
- What is stored: conversations and captured leads are stored in EU servers (Hetzner, Germany/Finland) for 30 days.
- GDPR: a DPA is available on request. Full privacy details at masiou.com/privacy.
- Terms of Service: masiou.com/terms.
The widget bundle URL: https://chat.masiou.com/widget.bundle.js
Pricing
Plans start at €59/month. Every new account gets a 7-day free trial — €0 today, first charge on day 8, cancel anytime. Full pricing at masiou.com/pricing.
Installation
- From WP Admin Plugins Add New, search for « Masiou » and click Install Now, then Activate.
(Or: upload themasiou-chatfolder to/wp-content/plugins/via FTP and activate from the Plugins screen.) - Go to Settings Masiou Chat.
- Paste your Client ID (find it on your dashboard at https://masiou.com/my-account/dashboard/).
- Click Save Changes.
- Visit any front-end page — the chat bubble is now in the bottom-right corner.
FAQ
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Do I need a Masiou account?
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Yes. Sign up at https://masiou.com/register/ to get your Client ID. New accounts include a 7-day free trial — €0 today, first charge on day 8.
-
Will it slow down my site?
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No. The widget bundle loads with
defer(after HTML parsing) and usespreconnectto warm up the connection. Lighthouse and PageSpeed Insights report no impact on LCP or CLS. -
Does it work with WooCommerce?
-
Yes. The widget reads your product catalog through a separate feed (configured in your Masiou dashboard), so the AI can recommend actual products with photos and prices.
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How do I disable the widget on specific pages?
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Use the
masiou_chat_should_injectfilter in your theme’sfunctions.php:add_filter( 'masiou_chat_should_inject', function( $inject ) { if ( is_page( 'checkout' ) ) return false; return $inject; } ); -
Is visitor data GDPR-compliant?
-
Yes. Data is stored on Hetzner EU servers. We retain conversations for 30 days. A DPA is available on request. Full details: https://masiou.com/privacy/
-
I see no widget after activating. What now?
-
- Confirm your Client ID is correct (copy/paste from your dashboard, no extra spaces).
- Make sure the Enable widget checkbox is ticked.
- If you use a heavy caching plugin, purge the cache.
- Open your site in an incognito window and check the bottom-right corner.
-
Can I customize colors / brand the widget?
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Yes, but those settings live in your Masiou dashboard — not in this plugin. Log in to https://masiou.com/my-account/dashboard/ and open the Appearance sub-tab.
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Where do I configure FAQ, contact info, product feed, sitemaps, opening hours, welcome message, notifications?
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Everything beyond the Client ID lives in your Masiou dashboard, not in this plugin. Log in to https://masiou.com/my-account/dashboard/ to set up:
- Business info & contact details (email, phone, address, opening hours)
- FAQ entries — custom questions and answers the AI should know
- Product feed (XML / catalog URL) for product-aware answers
- Sitemap / pages so the AI can link visitors to the right pages
- Custom welcome message and auto-open behavior
- Widget appearance (theme color, position) and brand
- Email notifications — daily reports, instant lead alerts, AI Insights
- Size guide (for fashion stores) and other vertical-specific data
Avis
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Contributeurs & développeurs
« Masiou Chat » est un logiciel libre. Les personnes suivantes ont contribué à cette extension.
Contributeurs
Traduisez « Masiou Chat » dans votre langue.
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Historique des changements
1.0.0
- Initial public release.
- Settings page (Settings Masiou Chat) with Client ID, enable/disable toggle, lazy-load option.
- Server-side preconnect for the widget host (zero CLS, faster LCP).
- Widget bundle enqueued via wp_enqueue_script with deferred loading.
masiou_chat_should_injectfilter for per-page disable.masiou_chat_configfilter for advanced developers to customize the widget config.- Multisite-aware uninstall — clears options on every site of the network.